Client Overview
Our client is a prominent international fashion retailer with a strong presence in both the United States and Canada. Operating in a fast-paced, consumer-driven environment, the company relies heavily on robust IT infrastructure to support its retail operations and e-commerce platforms.
The Task
We were engaged to recruit a Global IT Infrastructure Manager, a pivotal role responsible for overseeing the organization’s worldwide IT infrastructure. This position required a leader capable of managing complex systems across multiple geographies, ensuring operational efficiency, and aligning IT strategies with business objectives.
The Challenge
The search presented several specific challenges:
- Industry Experience: The client sought a candidate with a solid background in the retail industry, understanding the unique demands of retail IT operations.
- Strategic and Operational Expertise: The role demanded a balance of day-to-day operational management and long-term strategic planning to drive innovation and efficiency.
- Geographic Flexibility: While the company has significant operations in Toronto, the position was to be filled in the United States, necessitating a search for candidates willing to relocate or already based in the U.S.
These criteria significantly narrowed the candidate pool, requiring a focused and strategic search approach.
Our Approach
We conducted a comprehensive North American search, targeting IT professionals with:
- Proven experience in retail IT infrastructure management.
- Demonstrated ability to develop and implement global IT strategies.
- Strong leadership skills to manage cross-functional teams across different regions.
Our strategy included:
- Leveraging our extensive network to identify potential candidates meeting the specific criteria.
- Assessing candidates’ technical expertise, leadership capabilities, and cultural fit with the organization.
- Facilitating discussions between the client and top candidates to ensure alignment on expectations and objectives.
The Result
Within six weeks, we successfully placed a seasoned IT infrastructure leader with extensive experience in the retail sector. The selected candidate possessed the strategic vision and operational expertise required to drive the company’s IT initiatives forward. Their appointment has strengthened the organization’s technological foundation, supporting its continued growth and adaptability in the dynamic retail landscape.
The IT & Accounting/Finance industries are ever-changing, and companies need the adaptability to meet client expectations. We will find the right candidate with the industry knowledge to help you achieve growth. ExperTech will collaborate with you to identify your company's needs to find the leaders with the skills and experience to lead your business into the future.
